Terms of service

The service

The App shows orders, shipping status, abandoned checkouts, and customer profiles from the merchant’s Shopify store; prepares customer messages from templates the merchant writes; optionally delivers shipping updates to an endpoint the merchant configures; and can add a merchant-selected tag to customers who meet a merchant-configured rule. The merchant controls templates, the outreach policy, the connector, and the rule.

Merchant responsibilities

• Use the App lawfully and only for the merchant’s own Shopify store.
• Send customer messages only where the merchant has a lawful basis to do so, and honor customer opt-outs. Under the merchant-managed outreach policy, the merchant is solely responsible for that basis.
• Keep the connector endpoint and signing secret secure; the merchant is responsible for the provider they connect and for messages that provider sends.
• Maintain appropriate notices and agreements with customers for the processing of their personal data.
• Keep Shopify and staff accounts secure and promptly report suspected misuse.

Availability and changes

We aim to provide a dependable service but do not promise uninterrupted availability. We may make reasonable changes for security, compatibility, legal compliance, or product improvement. We will communicate material changes when appropriate.

Charges

The App is currently offered free of charge. If paid plans are introduced, pricing and merchant approval will be handled through Shopify’s approved billing systems before any charge is created.

Disclaimer and liability

The merchant remains responsible for business decisions, customer communication, and the use of customer tags. To the extent permitted by law, the App is provided without implied warranties and Nuvina is not liable for indirect, incidental, special, or consequential loss. Nothing in these terms excludes liability that cannot legally be excluded.

Termination

The merchant may stop using the service by uninstalling the App. We may suspend access for security threats, unlawful use, material breach, or platform requirements. Data is deleted according to the privacy policy and Shopify’s mandatory privacy webhooks.